UAG Announcements

Video Tutorials

• How to Properly Install The UAG Standard Issue Silicone_001 Airpods Pro Silicone Case
• How to Properly Install the UAG Plyo Crystal Series Case?
• How do I install my Surface Book case?
• How do I install and remove my MacBook case?
• How do I install my iPad Pro Metropolis Series case?
• How do I install my Screen Shield?

Customer Support

• How can I leave feedback on my support interaction?
• How can I expedite my ticket resolution?
• What are the UAG Customer Support hours of operation?
• How do I contact Customer Support?

Connect with Us

• How can I be added to the UAG Newsletter?
• How can I follow UAG on social media?

Shipping Information

General

• Free Global Shipping Exclusions
• Does UAG ship to APO or FPO addresses?
• Does UAG ship to a PO Box address?
• What are some reasons why my order would not ship on time?
• What is the deadline for same-day shipping?
• Do you ship orders on the weekend?

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Tracking Shipment

• When do I receive my tracking information?

US Orders

• My tracking information shows as delivered, but I have not received it?
• What is the standard shipping time for US orders?

International Orders

• Will UAG cover the import or custom fees?
• What is the standard shipping time for international orders?

Billing and Payment Issues

Order Status

• How can I check the status of my order?
• Can I modify my order once it has been placed?
• How can I confirm that my order was received?
• How can I cancel my order?

Payment

• Can I use foreign letters to place an order on the UAG website?
• Which type of payment options does UAG accept?
• My transaction was declined but the money was still removed, why?

Promotions

• I completed the Learn and Earn Program but did not receive a code?

Coupon Code

• Does my coupon code have an expiration date?
• How do I redeem a coupon code?

Warranty and Returns

RETURNS

• How do I return an order?
• How long do I have to return to an order?
• I purchased the wrong product, how do I exchange it?

WARRANTY

• How do I open a warranty claim?
• Does the UAG warranty cover products purchased from other sellers?
• How long is the warranty for UAG products?
• Does the UAG warranty cover damage to the device?

Policies

• Warranty Information
• Return Policy
• Shipping Information

Other

General

• Do UAG cases include a screen protector?
• Can UAG mark my shipment as a gift?
• Do UAG cases include a belt clip?
• What material is used to manufacture UAG cases?
• What is the significance of Military Grade Protection?
• How do I submit a suggestion to UAG?

Product Inquiry

• Are UAG cases waterproof?

Reviewer and Enterprise Inquiry

• I would like to review a UAG product, who would I need to contact?