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Free Global Shipping Exclusions
Does UAG ship to APO or FPO addresses?
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What are some reasons why my order would not ship on time?
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Do you ship orders on the weekend?
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When do I receive my tracking information?
My tracking information shows as delivered, but I have not received it?
What is the standard shipping time for US orders?
Will UAG cover the import or custom fees?
What is the standard shipping time for international orders?
Billing and Payment Issues
How can I check the status of my order?
Can I modify my order once it has been placed?
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How can I cancel my order?
Can I use foreign letters to place an order on the UAG website?
Which type of payment options does UAG accept?
My transaction was declined but the money was still removed, why?
I completed the Learn and Earn Program but did not receive a code?
Does my coupon code have an expiration date?
How do I redeem a coupon code?
Warranty and Returns
How do I return an order?
How long do I have to return to an order?
I purchased the wrong product, how do I go about exchanging it?
How do I register my product?
How do I open a warranty claim?
Does the UAG warranty cover products purchased from other sellers?
How long is the warranty for UAG products?
Does the UAG warranty cover damage to the device?
Do UAG cases include a screen protector?
Can UAG mark my shipment as a gift?
Do UAG cases include a belt clip?
What material is used to manufacture UAG cases?
What is the significance of Military Grade Protection?
How do I submit a suggestion to UAG?
Does UAG have a case for the OnePlus 5?
Are UAG cases waterproof?
Where can I suggest a new accessory?
Where can I suggest a new color?
Reviewer and Enterprise Inquiry
I would like to review a UAG product, who would I need to contact?
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