Warranty Policy

URBAN ARMOR GEAR, INC. (“UAG”) warrants our products on a limited basis against defects in material or workmanship only for a period of one year from the original date of purchase of the product by a consumer from an UAG authorized reseller (the “Limited Warranty Period”). This one year limited warranty is non-transferrable from the original end purchaser and an original copy of a sales receipt from the original UAG authorized reseller is required for warranty action on behalf of UAG. The limited warranty not does not cover UAG product that has been mishandled or misused in ways other than its intended purpose. The limited warranty does not cover product that has been altered or modified in any way. The limited warranty does not cover product that has been purchased from any source other than an UAG authorized reseller. UAG is not responsible for any products made by anyone other than UAG including counterfeit UAG products, smartphones, tablets, or other portable electronic devices. UAG is not responsible for any replacement or cost of such electronic devices or property that comes into contact with UAG products. If a warranty claim is approved in UAG’s sole discretion, UAG will either replace the defective product, repair it so it is returned to its original specifications, or refund the purchase price within 30 days of UAG authorization as determined by UAG.  UAG will cover the cost of any parts, labor or shipping costs associated with replacing or repairing the product and shipping it from UAG to the consumer. If the original product is no longer available or out of stock, UAG reserves the right to replace the defective product with a replacement product of equal or greater value or refund the purchase amount. Replacement products are warranted as above for the remainder of the original applicable product warranty period. This limited warranty expressed above is the only warranty covered by UAG, and UAG disclaims any and all other warranties and/or representations, express or implied.

Note: This warranty applies to all UAG products except Monarch Series cases.


Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk